Return and Refund policy

Yes, you can cancel your order before it has been shipped. Contact our customer service team as soon as possible to request a cancellation. If the order has already been shipped, you may need to follow the return process.

Refund processing time depends on the payment method:
Refunds are processed within 1 to 4 business days.

Refunds take 5 to 7 business days.

10 business days, please contact your bank.

For hygiene and quality reasons, perfumes that have been opened or used cannot be returned. The product must be sealed, unused, and in its original packaging to be eligible for a return.

To request a refund, please contact our support team and provide your order number and reason for return. Once your request is approved, we will guide you through the return process.

If the return is due to a mistake on our part (such as receiving the wrong product or a damaged item), we will cover the return shipping cost. Otherwise, the customer is responsible for the shipping fee.

We sincerely apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately with photos of the product, and we will arrange for a replacement or refund as soon as possible.

You can reach our customer service team , by filling out our Contact Us form, or through WhatsApp. We will get back to you within one business day to assist you.